Lead People, Manage Things

Strike the Balance

The terms “leadership” and “management” are often used interchangeably, but what’s the difference?

Although they aren’t mutually exclusive, leaders who understand the nuances between the two often see a much more comprehensive and holistic path forward for their teams, and they ultimately retain key talent and achieve their goals.

We wanted to look further into the relationship between the two and how the distinction is viewed across several well-run operations, so we caught up with three authorities we respect, and we’re honored to share their invaluable perspectives on leadership.

While their industries and sizes may differ, all understand what it means to lead people and manage things. 

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Jennifer Krapp
Head of Restaurant Operations, The Indigo Road Hospitality Group

Q: Overseeing multiple locations and 2000+ employees across a large region requires exceptional organizational skills. Share a time when your bandwidth was pushed to the limit. How did you regroup and realign your priorities? 

JK: Honestly, it seems like a common thing these days.  Putting out fires is just kind of what we do in leadership. With the number of situations that come up,  I whisper WTF to myself often, lol.  It takes a lot for me to get truly rattled because it is just something I've gotten used to.